KTNest LMS Refund Policy
Effective Date: January 10, 2025
At KTNest LMS, we want you to be satisfied with your learning experience. However, we understand that there may be circumstances where you may need a refund for the courses or content you purchase. This Refund Policy outlines the terms and conditions under which refunds for KTNest LMS content may be issued.
1. Eligibility for Refunds
Refunds for KTNest LMS content are subject to the following conditions:
Course Enrollment Refunds: If you are not satisfied with a course or content offering, you may request a refund within a specified period after purchase or enrollment. The refund eligibility period is typically 7 days from the date of purchase or course enrollment.
Unopened Content: If the content is a one-time purchase (such as an eBook or video), and you have not accessed or downloaded any part of the content, you may be eligible for a full refund within the refund window.
Course Completion: Refunds will not be provided if the course has been more than 50% completed, or if you have already downloaded or accessed the majority of the content (depending on the course's terms).
Subscription Fees: If you are subscribed to an ongoing monthly or yearly plan, refunds may be granted only for unused portions of the subscription. Please refer to the terms of your specific subscription plan for more details.
2. Refund Process
To request a refund, you must:
Contact Support: Reach out to our customer support team within the eligible refund period. You can contact us via email at [Insert Email Address] or use the support contact option on our website.
Provide Details: Provide your account information, the course or content you are requesting a refund for, and the reason for the refund request.
Review Process: Once we receive your request, we will review your eligibility and notify you of the decision. We reserve the right to request additional information to process your refund.
3. Exceptions to the Refund Policy
Refunds may not be granted under the following circumstances:
Completed Courses: If you have completed more than 50% of the course or accessed/downloaded the majority of content, you are not eligible for a refund.
Special Offers: Content purchased under special promotional or discount offers may not be eligible for a refund, unless otherwise specified at the time of purchase.
Non-refundable Fees: Any administrative or processing fees, if applicable, are non-refundable.
4. Processing Refunds
Payment Method: Refunds will be issued to the original payment method used during the purchase. Please allow up to 7–10 business days for the refund to appear in your account, depending on your payment provider.
Partial Refunds: If the refund is approved for a subscription or multi-course package, the amount refunded will be based on the proportion of the unused portion of the content.
5. Refund Denial
Refunds may be denied under the following circumstances:
Violation of Terms: If your refund request is deemed to be in violation of our Terms of Service, Community Guidelines, or other policies.
Fraudulent Requests: Any attempt to manipulate or exploit the refund policy may result in the denial of the refund and possible account termination.
6. Changes to the Refund Policy
KTNest LMS reserves the right to modify or update this Refund Policy at any time. Any changes to this policy will be posted on our website with an updated "Effective Date." Please review this policy periodically to stay informed about any changes.
7. Contact Us
If you have any questions about this Refund Policy or need assistance with your refund request, please contact our customer support team:
KnewtonTech
Email: info@knewtontech.com
Address: NO21A,2nd Floor, Rayakottai Rd, above state bank, TNHB Second Phase, Wahab Nagar, Krishnagiri, Tamil Nadu 635001.